Privacy Policy for Emberwood Learning
Welcome to Emberwood Learning. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online course development, virtual learning environments, educational content creation, teacher training, and student assessment tools services.
Emberwood Learning is located at: 14 Beechcroft Gardens, Floor 2, Bristol, England, BS9 1AT, UK.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information. We collect this when you register for an account, enroll in a course, contact us for support, or participate in our services. For teacher training and student assessment tools, this may also include professional background and educational performance data.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This helps us understand user behavior and improve functionality.
- Course Performance Data: For students and teachers using our learning environments and assessment tools, we collect data related to your progress, performance on assignments, quiz scores, certifications earned, and interactions within course materials.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. These are used for authentication, security, tracking preferences, and for analytics.
2. How We Use Your Information
Emberwood Learning uses the collected data for various purposes:
- To provide and maintain our services, including facilitating access to online courses, virtual learning environments, and educational content.
- To manage your account and provide you with customer support.
- To process transactions related to course enrollments or other service purchases.
- To personalize your experience and deliver relevant educational content and recommendations.
- To monitor the usage of our services and analyze trends to improve our offerings.
- To detect, prevent, and address technical issues or security breaches.
- To conduct research and analysis to develop new courses, tools, and features for education technology.
- To send you relevant updates, promotional materials, and newsletters, where you have consented to receive them.
- To comply with legal obligations and respond to lawful requests from public authorities.
3. Legal Basis for Processing Personal Data (GDPR)
If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:
- Consent: You have given Emberwood Learning specific consent to process your personal data for one or more specific purposes.
- Contractual necessity: The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing access to a course you enrolled in).
- Legal obligation: Processing is necessary for compliance with a legal obligation to which Emberwood Learning is subject.
- Vital interests: Processing is necessary to protect your vital interests or those of another natural person.
- Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by Emberwood Learning or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
4. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, provide services on our behalf (e.g., payment processing, hosting, analytics), or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: Emberwood Learning may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Emberwood Learning; prevent or investigate possible wrongdoing in connection with the service; protect the personal safety of users of the service or the public; protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Security of Data
The security of your data is paramount to us. We implement a variety of security measures, including technical and organizational measures, designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Data Retention
Emberwood Learning will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Emberwood Learning will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.
7. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Emberwood Learning aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that Emberwood Learning correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that Emberwood Learning erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that Emberwood Learning restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to Emberwood Learning’s processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that Emberwood Learning transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Emberwood Learning relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at our physical address: Emberwood Learning, 14 Beechcroft Gardens, Floor 2, Bristol, England, BS9 1AT, UK.
8. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are primarily designed for individuals involved in education, including teachers, adult learners, and students who are typically of an age able to consent to personal data processing. We do not knowingly collect personally identifiable information from anyone under the age of 13 without appropriate parental or guardian consent where required by applicable laws.
If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Emberwood Learning, 14 Beechcroft Gardens, Floor 2, Bristol, England, BS9 1AT, UK.